velopersCase studies / Pavago · Onboarding
An AI agent that onboards every new customer
Pavago matches businesses with people from its own talent pool. We built the agent that meets each new customer. It talks with them to understand what they need, then recommends the people who fit.
- 24/7onboarding, at any hour
- Everynew customer gets a guided conversation
- Own poolmatches come from Pavago’s talent
The problem
Every new customer started with an intake call. Someone on the team had to find a time, ask the same opening questions and write up what the customer wanted before anyone could suggest a match.
A customer who signed up in the evening, or from another time zone, waited.
What we built
A guided conversation
The agent talks with each new customer and asks what the team would ask on a first call, until it understands what they need.
Matches from Pavago’s own pool
It recommends real people from Pavago’s talent pool, matched to each need the customer described.
A clear brief for the team
The team picks up from a written brief of what the customer wants, not from a cold call.
How AI helps them scale
- New customers are onboarded the moment they arrive, at any hour
- The team’s time goes to closing matches, not to asking opening questions
- More sign-ups do not need more people on intake
- Every customer is asked the same things, so no brief has gaps
Every customer understood before anyone picks up the phone.
New customers no longer wait for a slot in someone’s calendar. They describe what they need when they arrive, and the team starts from a clear brief and a first set of matches.
- 24/7onboarding, at any hour
- Everynew customer gets a conversation
- Own poolmatches from Pavago’s talent
- 1 briefready for the team each time
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