velopers
Who we are
XVELOPERS LTD, trading as Xvelopers, is a company registered in the United Kingdom. We build websites for small businesses and help them get found, get reviews and answer their calls. If you have a question about anything on this page, email [email protected].
This page covers two kinds of information. The first is about you, if you visit our website, book a call or become a client. We decide how that is used. The second is about your customers, which we handle for you when you are on a monthly plan. You decide how that is used, and we follow your instructions.
If you visit our website
Visits. We use Cloudflare Web Analytics to count visits and see which pages load well. It does not use cookies and does not follow you across other websites.
Free Google check. When you ask for a free Google check, we keep your business name, town, trade, website, email and phone number, and where you found us. We use them to make your report, to email it to you, and to tell you about our services. You can unsubscribe from our emails at any time, and ask us to delete your details.
Booking a call. The calendar on the start page is provided by Cal.com. What you enter there is handled under Cal.com's privacy policy and sent to us so we can hold the call.
If you are a client
We keep your name, business details, contact details, billing details and what we need to run your services, such as access to your Google Business Profile or ad accounts. We use it to build and run what you pay for, to send you reports, and to bill you. Payments are handled by our payment provider; we do not store your card number.
Your customers' information
On a monthly plan, we handle information about the people who contact your business. Depending on your plan, that includes:
Calls. The caller's number, a recording and a written transcript of the call, and the details the assistant takes, such as name, address and what they need.
Website chats and forms. What visitors type into the website assistant or your inquiry forms.
Reviews and follow-up. The names, phone numbers and email addresses of customers you ask us to send review requests, follow-ups or offers to.
Photos. The job photos you send us through the app. We blur faces, house numbers and number plates before anything is posted.
We use this only to provide your services: to send you the lead, to book the job, to follow up, to ask for reviews and to build your reports. We do not sell it, we do not use it to market anything of our own, and we do not use it to train AI models. When your plan ends, we send you a copy if you ask and delete it within 30 days.
The website assistant
On every monthly plan, chats on your website are answered by an AI assistant. It tells visitors it is an automated assistant. The chats and lead details stay in your inbox while your plan is active.
What we ask of our clients
Your customers' information is yours, and you are responsible for having the right to use it. Before we send texts or emails to your customers, such as review requests or offers, you confirm that they have agreed to hear from you. Your own website's privacy policy should say that you use us to answer calls and messages. We can help you with the wording.
Who else handles it
We use a small number of trusted companies to run our services, each under its own privacy terms and only for the job we give it: Cloudflare (hosting, analytics and spam protection), Cal.com (bookings), Twilio (phone numbers and calls), our AI speech and language providers (the assistant), Google and Meta (your profile, reviews and ads, on your own accounts), our email provider, and our payment provider. Some of them store information in the United States. Where that happens, the transfer is covered by the safeguards UK law requires.
What we do not do
We do not sell or rent anyone's details. We do not run advertising trackers on our website. We do not send newsletters unless you ask for one. We do not let AI providers train their models on your calls, chats or customers.
How long we keep it
Information about you is kept for as long as we might work together, and for as long as the law requires for billing records. Call recordings and transcripts are kept for 90 days. Your customers' information is deleted within 30 days of your plan ending. You can ask us to delete anything sooner.
How we keep it safe
Access is limited to the people who need it to run your services. Information is encrypted in transit, and the services we use encrypt it where it is stored.
Your rights
You can ask what we hold about you, ask us to correct it, ask us to delete it, or ask for a copy. One email is enough. If you are a customer of one of our clients, you can contact that business or email us, and we will help them answer you. If you are unhappy with how we handle your information, you can complain to the UK Information Commissioner's Office at ico.org.uk.
Changes
If this page changes, the date at the top changes with it.