Terms.

Who you are working with

These terms apply to services provided by XVELOPERS LTD, trading as Xvelopers. On this page, “we”, “us” and “our” refer to XVELOPERS LTD.

What you are buying

Monthly plans. Get Booked is $299 a month. Get Found is $499 a month. Get Ahead is $1,199 a month, plus ad spend. Every plan includes a new website, hosting and updates. Full inclusions are on the pricing page.

The website on its own. The website is $799 once. The shop add-on is $200 once and includes up to 100 products uploaded. The blog add-on is $200 once and includes a blog listing and article pages.

A website covers the pages a typical small business needs, usually up to ten. If you need a much bigger site, we agree the price with you before we start. Domain registration and renewal are separate.

When you pay

On a monthly plan, your first month is charged when you sign up, and each month after that on the same date. For the website on its own, the $799 is due when your website goes live.

Contract and canceling

There is no contract. Signing up to a plan means paying for at least the first month. After that you can cancel any time, and the plan ends at the close of the month you have paid for. We do not refund part months.

Whose it is

The website is yours, on a plan or bought on its own. If you leave a plan, you keep the website and its words and design, and we hand over the files so you can host it anywhere. Your domain is registered in your name. Everything else we run for you stays ours and stops when your plan ends. That includes call answering, the website and review assistant, review requests, the lead inbox, follow-up, the photo app, reports and analytics. We remove them from your website before we hand it over. Your Google Business Profile and any ad accounts belong to you, and you keep full access to them if you leave.

Calls and the assistant

You keep your existing phone number. Website chats are answered by an AI assistant set up with your business information. It tells visitors it is an automated assistant, takes their details and answers their questions. It does not agree prices or make promises on your behalf beyond what you have told us.

Your customers' information

When we answer calls, chats and messages or contact your customers for you, we handle their information on your behalf and only on your instructions. We keep it confidential and secure, we use it only to run your services, we do not use it to train AI models, and we delete it within 30 days of your plan ending. Call recordings and transcripts are kept for 90 days. You are responsible for having the right to contact your customers, including their agreement before we send them texts or emails for you. The full details are in our privacy policy.

Reviews

We ask your customers for reviews and reply to reviews on your behalf. We ask every customer, not only happy ones, and we never write or buy reviews. You can ask us to approve replies to negative reviews with you first.

Ads

On Get Ahead, ad spend is paid directly by you to Google and Meta and is not part of our fee. We recommend a budget during your call. Google’s Local Services Ads need your business to pass Google’s own checks, which we help you with.

What we need from you

Your time on a call, answers to our questions, and anything only you can supply: your photographs or a stock license, your logo if you have one, access to your Google Business Profile, and your legal pages. If you do not have these, we say so early and suggest what to do.

When it is ready

Your website is live within 7 business days of our first call, provided we have what we need from you. Calls, reviews and other services are set up alongside it.

Results

We work to get you found, called and booked, and we report what happens every month. Nobody can promise a set ranking on Google or a set number of calls, and we do not.

One business per area

On a monthly plan, we work with one business per trade in each area, so we are never working for your direct competitor. We agree the area with you when you start.

Other people's services

Bookings go through Cal.com. Payments, domains, phone carriers, Google, Meta and email are provided by their own companies under their own terms. We help you set them up; we do not run them.

Questions

Email [email protected].